Support Information
For support contact us at
support@protectmypapers.com or
1-800-669-9684
General Information - View our video
here.
Getting Started video is
here.
FAQ's
Topics you may have a
question about. Read the response and if there is a
link go there for the video.
1. After I plug in
the flash drive, nothing happens.
The program has what is
called AutoPlay, where a screen comes up once you plug
in the flash drive, and all you need to do is click to
go into ProtectMyPapers. If your computer does not have
that turned on, go to the Control Panel, look for
AutoPlay and turn it on for Software and Games. Then go
to Computers or My Computer. Look for the drive that
has a globe and ProtectMyPapers next to it and
click it. You'll see a directory called PMP. Double
click on it. Go down to the file ProtectMyPapers. It
is an Application and you'll notice an earth globe. Double
click on it to enter the program. After you complete
registration and accept the license agreement you will
be asked if you want us to create a shortcut to your
desktop.
2. What is the best
way to get started. Enter the program and
immediately read the Getting Started screen in the right
panel. It
 is always attached to Identification
Documents, the first category in the left panel category
tree. Thereafter, read the Help that is attached to
each subcategory, like Drivers Licenses or Social
Security Cards.
3. Nothing happens
when I try to scan.
The first thing to do is try
scanning from YOUR scan program to make sure that your
scanner software is loaded and that your computer and
scanner are working together properly. If you can scan
there, then go back into PMP and in the right panel,
look for the icon at the top that says Select Scanner -
it is the first icon. After you select your scanner it
should work if it is twain compatible, which most are.
4. How do I use the
help?
Each time you select a
subcategory, like Drivers Licenses or under Insurance,
Auto, you will notice the help screen at the right. It
will have Specific Help or Hints for that particular
category, but always some routine General Help
Suggestions. They vary from screen to screen, so enjoy
getting to know a little about each.
5. Why do I have to
do something before I can remove the flash drive?
You can damage the files on
any flash drive if it is not removed properly. That
is why your computers operating system gives you that
icon on the desktop tray. It will say something like
"Safely Remove Hardware". Click on it and follow the
brief instructions, then remove your flash drive.
Always note the drive letter of your flash drive after
you plug it in. Even the same port can have a different
letter than the previous session.
6. How Do I Backup My
Data?
You can backup to
most any media, since the backup files are also
encrypted. After you are at the main screen in
PMP, click on the Backup icon at the bottom
left. You will see "Select Backup
Destination" come up. At the end of
the box click on the small file folder icon.
The next screen opens and the second selection
on the left says Directories: Double
click on the C: drive if you want to backup to
your computer's hard drive. (If you want to
select another drive, look to the lower right
that says Drives: and click
the drive you want)
The top line should now say C:\ in this example.
Click on the top line after the drive
information and type in a new directory name. We
suggest PMP , but you can type
any file name you wish. (However, you must
type in PMP if you are backing
up to another ProtectMyPapers flash drive.)
Then Click OK at the bottom right. You'll be
asked to confirm that you wish to create a new
directory. Click OK.
You are now back to the original "Select
Backup Destination" with your newly
selected backup drive and destination directory.
Click OK at the bottom to backup your files. In
the future, this drive and directory will
default. Simply Click OK at the bottom to backup
again. It will ask if you want to overwrite the
existing two files with the more current
data. Click OK to both questions and you are
backed up.
If you continue to
experience challenges, email us at
support@protectmypapers.com Include your phone
number. If we are unable to resolve the issue by email,
we will contact you.
With your purchase you'll receive
one hour of free service and support in the first 90
days. If you select the Recurring Annual Fee equal to
your original purchase price, you'll receive free
continued service and support as well as routine
updates. |
